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Mekashron Call Center gives you complete visibility and control of your call center operations, with a comprehensive set of graphs and reports that give you deep insight into how your call center is performing. Get detailed data on your campaigns, including who has been contacted by voice, fax, email, and SMS. Compare by agent, type of customer, customer location, time periods and more. Track sales by agent, product, payment type and result, as well as other criteria such as recurring sales.
With Mekashron, you are not limited to historical statistics. You can also record calls, or even tap into agents' calls and listen to them in real time.